Privacy Policy

Table of Contents

1. What does this privacy statement cover?
2. What personal, user and product data does OUTROAD collect and how does OUTROAD use and share the personal data it collects?
3. Does OUTROAD use cookies and related technologies on its websites?
4. How Can I Opt-Out?
5. Does OUTROAD collect personal data from children?
6. How long does OUTROAD retain the personal data it collects?
7. Does OUTROAD sell or share personal data?
8. Does OUTROAD transfer personal data across borders?
9. How does OUTROAD protect personal data?
10. How can I review, correct, amend or delete my personal data?
11. How can I contact OUTROAD?

TRAVEL RISK GROUP, LLC. d/b/a OUTROAD CUSTOMER PRIVACY STATEMENT

TRAVEL RISK GROUP, LLC d/b/a OUTROAD. (“OUTROAD”) values your privacy. To learn more about what personal and user data OUTROAD collects, uses, retains and shares; how we protect your personal data; and what choices and means of control you have over your personal data, please read this statement in its entirety.

This privacy statement was last updated on September 14, 2026

If we make important changes to this privacy statement, we will post a notice on our website and/or contact our customers as appropriate or as required by applicable law.

1. What does this privacy statement cover?

This statement describes OUTROAD’s customer privacy practices for our OUTROAD -branded global websites, OUTROAD services, OUTROAD customer sales and marketing activities, and OUTROAD customer services and support functions, among others. This statement does not apply to OUTROAD employee data practices.

Please also note that certain OUTROAD websites, or software experiences may have links to third-party websites or services. In most cases, those third-party resources are subject to the privacy practices and policies of those third parties and not OUTROAD.

2. What personal, user and product data does OUTROAD collect and how does OUTROAD use and share the personal data it collects?

OUTROAD may collect certain categories of data about you when you use our websites; use our services; receive our marketing communications; interact with our customer service and support teams; and in other contexts. The data we collect can be broadly categorized as follows:

• Personal Data: This is individually identifiable data that you may choose to provide us. This may include basic information such as your email address and phone number, or more sensitive information such as your full date of birth or your payment information.
• User Data: This is data that we collect from users of our services. User data could include personal data such as your unique OUTROAD user ID or account username and password, but sometimes this user data is anonymous or “pseudonymous”, i.e., certain user data that could be made identifiable if associated with personal data.
• Location Data: This is data we collect that help us determine a location based on your IP address in order to customize our Service and for other uses consistent with this Privacy Statement.

OUTROAD has various uses for your personal and user data you provide to us. Here are the principal contexts in which we may use, retain and share your personal and user data:

• Websites and Account Management: Most often, you may browse our websites without providing any personal data to us. However, if you choose to establish a user account with OUTROAD, engage in e-commerce, sign up for marketing communications, or interact with our customer service teams or participate in a forum on our website, we will likely need to collect some personal or user data from you. In addition, our web servers automatically collect certain data by default, such as IP addresses and other activity logs. This type of data is used for website security and site improvement purposes. Much of that data is not readily identifiable and is usually kept anonymous. In order to maintain and improve our websites, OUTROAD uses third party hosting, content management and security partners, vendors and suppliers.
• Sales: OUTROAD may offer paid products or services. If you choose to purchase a product or service from OUTROAD, we may collect information necessary to process the transaction, including billing and payment-related information. We may use third-party payment processors and other vendors and suppliers to facilitate such transactions.
• Marketing & Social Media: You may choose to receive OUTROAD marketing communications, participate in an event/contest/promotion with us, or connect with OUTROAD via social media. If you do so, we will collect certain personal data about you, such as your contact information, social media profile information and, in order to determine your eligibility for a contest or promotion, your full or partial dates of birth. OUTROAD may share your personal data with our marketing agencies and partners to carry out our marketing campaigns, contests and promotions. If you wish to unsubscribe from our marketing, please follow the opt-out link in the communications you receive from us; update your contact preferences in your OUTROAD account settings; or click here.
• Product Registration: If you use OUTROAD services, you may choose to establish an OUTROAD user account. An OUTROAD user account profile may include your username, password, settings, preferences, contact information, device ID information, and related data. OUTROAD may share this information with other OUTROAD subsidiaries and affiliates and vendors and suppliers, such as third-party hosting partners. Certain OUTROAD product settings, preference information, applications history and location-based information may be used by OUTROAD product development and improvement and customer service teams if you choose to enable enhanced customer support services.
• Customer Service & Support: If you choose to interact with OUTROAD customer service and support – whether it be via our website, social media, chat, email or phone – OUTROAD customer service teams (some of whom work for outsourced vendors and suppliers of OUTROAD) may have access to your account information, product information, contact information and payment information. You may also be required to answer certain security questions to verify your identity and your call or session with OUTROAD customer support may be recorded for quality and training purposes.
• Job Opportunities: You may choose to apply for employment opportunities at OUTROAD through the OUTROAD website. If you complete an application for a job at OUTROAD, we may collect your contact information, job history info and certain other information that may be required or allowed under applicable laws to screen candidates for employment. We may share this information with other OUTROAD subsidiaries and affiliates and vendors and suppliers who provide us with candidate search and hiring services.

The following table provides further information on some of the specific types of personal or user data we may collect from you, how we use it and with whom we may share it:

DATA COLLECTED	PURPOSES OF USE	THIRD PARTIES WITH WHOM WE MAY SHARE IT	SOLD OR SHARED IN THE PRECEDING 12 MONTHS
First and Last Name	Account Management, Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening	OUTROAD subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns on behalf of OUTROAD	No
Contact Information (e.g., phone, email, mailing/billing/shipping address)	Account Management, Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening	OUTROAD subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns on behalf of OUTROAD	No
Payment Information (e.g., credit/debit card)	Sales, Customer Service & Support	Vendors and Suppliers	No
Username and Password	Account Management, Sales, Customer Service & Support	Vendors and Suppliers	No
Full/Partial Date of Birth	Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening	OUTROAD subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns/contests on behalf of OUTROAD	No
Answers to Account Security Questions	Account Management, Customer Service & Support	Vendors and Suppliers	No
Internet Protocol (IP) Addresses	Web, Network and Product Security; Marketing & Social Media; Customer Service & Support	OUTROAD subsidiaries and affiliates; Vendors and Suppliers	No
Social Media Profile Information	Marketing & Social Media, Customer Service & Support	Vendors and Suppliers; Marketing agencies who handle campaigns/contests on behalf of OUTROAD	No
Employment Background and Screening Information	Job Applications and Employment Screening	OUTROAD subsidiaries and affiliates; Vendors and Suppliers	No

3. Does OUTROAD use cookies and related technologies on its websites?

Cookies are small pieces of data that are sent to your browser from a web server and stored on your computer. Websites, including OUTROAD’s sites, use cookies to help remind us who you are when you visit our site; to help you navigate our site during your visits; and to save preferences and shopping cart contents for you so you will not have to re-enter them.

OUTROAD may use cookies and similar technologies, now or in the future, for analytics, advertising, personalization, affiliate marketing and other purposes consistent with this Privacy Statement. Where required by applicable law, OUTROAD will acquire consent from you prior to using certain cookies during your OUTROAD website experience or will offer you the opportunity to choose which types of cookies to enable or disable. To review or change your cookie preferences on our site, please click here.

To serve and manage cookies, and related technologies such as tags and website data analytics tools, OUTROAD may use products and services hosted by companies such as Google, Facebook and Twitter. These services may collect information, such as your IP address, sent by your browser or via cookies.

The use of such cookies is relatively standard. Most browsers are initially set up to accept them. However, if you prefer not to store cookies, you can choose to:

• not use our sites
• set your browser to notify you when you receive a cookie
• set your browser to refuse to accept cookies
• update or change your cookie preferences through our website tool here.
• delete our cookies after visiting our site
• browse our site using your browser’s anonymous usage setting (e.g., "Incognito" mode in Chrome)

You should also understand that some features of the OUTROAD website might not function properly if you do not accept cookies.

If you do not know how to control or delete cookies or would like to opt-out of receiving certain targeted ads based on your browsing history, you may wish to visit https://www.networkadvertising.org/choices/, https://www.aboutads.info/, or https://www.youronlinechoices.eu/ for detailed guidance, including opt-out instructions.

If you would like to opt-out of certain third party supported Internet advertising and behavioral targeting services, please visit any of the following:

• Google
• Facebook
• Adobe Marketing Cloud

For additional information: https://www.consumer.ftc.gov/articles/how-protect-your-privacy-online

4. How Can I Opt-Out?

You have the right to opt out of receiving marketing communications from us at any time by:

• SMS: Replying "STOP" to any SMS message you receive from us.
• Email: Clicking the "unsubscribe" link in any email you receive from us.
• Account Settings: Updating your preferences in your account settings on our website.

Our SMS program provides updates and notification messages related to our services. By subscribing to our SMS program, you consent to receive SMS messages at the phone number provided. Message frequency may vary based on your interaction with our service.

We do not share your mobile information with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes. We may, however, share information with trusted service providers that assist us in operating our SMS program, provided they use the information solely to provide services on our behalf and subject to appropriate confidentiality obligations.

Opt-Out Option: If you wish to opt-out of receiving SMS messages, you may do so at any time by replying "STOP" to any of our messages or by contacting us directly at [email protected]. Opting out will not affect your other interactions with our services.

If OUTROAD engages in activities that constitute the sale or sharing of personal data under applicable privacy laws, we will provide applicable users with the ability to opt out of those activities through the methods required by law. These methods may include a “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link or other appropriate mechanism.

5. Does OUTROAD collect personal data from children?

OUTROAD’s websites, products and services are intended for adults aged 18 and older. Typically, if we become aware that we have collected personal data from persons aged 17 and under, we will take appropriate steps to delete and purge that data. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

6. How long does OUTROAD retain the personal data it collects?

OUTROAD intends to retain personal data only as long as necessary to complete the purposes of use described above in section 2. When those purposes have been fulfilled, we will securely delete personal data as appropriate. However, we may retain your personal data as long as any of the following circumstances apply:

• your OUTROAD account or marketing subscription is active
• to provide you with services or support that you have requested
• to comply with applicable laws, including for tax and audit purposes
• to enforce OUTROAD’s rights, including litigation and debt collection

7. Does OUTROAD sell or share personal data?

OUTROAD may use, disclose, or share personal data with third parties in connection with advertising, analytics, affiliate marketing, marketing, and other commercial purposes. Depending on the circumstances and applicable law, certain of these activities may be considered a “sale” or “sharing” of personal data, including where personal data is disclosed for targeted or cross-context behavioral advertising.

Where applicable law provides you with the right to opt out of the sale or sharing of your personal data, OUTROAD will provide appropriate methods for exercising that right, which may include a “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link or other legally required mechanism.

OUTROAD may also disclose personal data to service providers, vendors, affiliates, business partners, or other third parties as described in this Privacy Statement and as permitted by applicable law.

In addition, if OUTROAD or any of its businesses or operations is sold, acquired, reorganized, merged, or transferred, personal data may be transferred as part of that transaction. OUTROAD will provide any notices or choices required by applicable law.

8. Does OUTROAD transfer personal data across borders?

OUTROAD may collect, process, use, retain and transfer personal data across borders in order to fulfill our purposes of use as described above in section 2. This may include transfers of personal data to countries that may not have equivalent privacy or data protection laws to those in your own country.

However, regardless of where we transfer personal data to, OUTROAD takes appropriate steps to ensure that your personal data enjoys consistent standards of care. This includes signing contracts between OUTROAD affiliates and with our vendors and suppliers to make sure that both parties are following consistent privacy and security principles, processes and protections.

Where required for transfers of European personal data, OUTROAD relies on appropriate safeguards recognized under applicable law, which may include Standard Contractual Clauses.

9. How does OUTROAD protect personal data?

OUTROAD believes that privacy and security go hand-in-hand. We use appropriate physical, technical, and administrative controls to protect the personal data we are responsible for. That includes encryption and other enhanced security measures, where appropriate or required. We also take appropriate steps to make sure that our vendors, suppliers and certain other partners adopt consistent standards of protection for the personal data that OUTROAD is responsible for.

However, it is important to note that no technology is guaranteed to be invulnerable to threat or attack. Therefore, please be sure to exercise care when using any website or product. If technology you use is configured with privacy or security controls or features, please be sure to utilize those.

10. How can I review, correct, amend, or delete my personal data?

Under this privacy statement and certain applicable laws, you may submit a request to OUTROAD to review, correct, amend, to delete or opt-out of sale of your personal data that OUTROAD has about you. You may also have the right to request a machine-readable copy of your personal data. To submit such a request to OUTROAD, please contact us at [email protected]

Please note that we will review, respond to and act upon such requests as soon as possible and in accordance with applicable laws. We are also required to verify your identity before granting you access to your personal data. If you have an OUTROAD account, we may verify your identity by requiring you to sign into your account. If you do not have an OUTROAD account, or an email address on file with us, then we may request additional limited information from you in order to verify your identity. Please note that if you do not have an account with OUTROAD, or an email address on file, or if we are unable to verify your identity in our records, we may deny your request.

You may also use an authorized agent to submit a request under this section on your behalf. If you choose to have an authorized agent submit such a request on your behalf, OUTROAD will require: (i) You to provide the authorized agent written permission to do so; and (ii) your agent to verify their identity directly with OUTROAD. OUTROAD may deny a request from an agent that does not meet these requirements.

In addition, you have the right to raise questions or complaints with your applicable national data protection authority at any time.

11. How can I contact OUTROAD?

If you have any additional questions, complaints or concerns regarding privacy at OUTROAD. Please feel free to reach us at the following:

Email: [email protected]